Custom Hand Painted
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Frequently Asked Questions How do I take care of the glass? Please treat your glassware as you would fine china and hand wash only. All of my products are meticulously hand painted to order. Painted glassware & ceramics are heat treated for durability. Gentle hand washing with non- abrasive cleaners will keep your pieces beautiful for years to come. Where does LTW ship from? I currently ship to USA, Canada, Australia and the UK but contact me and I will make special provisions for you. Do you have gift certificates? Do you need a gift, but aren't sure what to get? Everyone loves a gift certificate! I can create one just for you. What kind of paint do you use? I use American made glass enamel paints. Can I just tell you what I want? Yes. I have decades of professional design and illustration experience to be able to take your idea and run with it. It’s like trusting your hair stylist. On occasion, I will create a sketch for your approval. How do I order? The easist way to order is through my Etsy shop. There you’ll find hundreds of original pieces to inspire you, or you can message me via Etsy or this site and we can create whatever you like together. ____________________________________________________________________________ Bulk orders Special pricing is available for large orders depending on quantity and design. Please contact me if you need larger orders for weddings and/or special events. Shipping I insure all shipments for the value they were purchased. If you receive a damaged package you will need to take a picture of the contents and send them to me ASAP so I can file a claim. I will immediately expedite another shipment to you. If a package arrives with noticeable damage to the exterior of the box, please take a picture of the box prior to opening it. This is an extremely rare occurence, but unfortunately I cannot control how an item is handled and therefore will do everything I can to make the situation right should it occur. Guarantee Lemon Tree Workshop guarantees high standards for workmanship and design. Your order is artfully customized to your specifications. Before orders are shipped, I check each order for accuracy and quality. Return policy I do not issue refunds. If you are unsure about an item, feel free to contact me and request more images. If you receive an item and are truly dissapointed with it, I will offer an exchange at the same value WITHIN 7 DAYS OF PURCHASE (buyer is responsible for shipping charges). Personalized items are not refundable and cannot be exchanged. I will complete personalized orders and email you a picture prior to shipping. If there is anything you need changed, I will do so at that time to ensure that you are receiving exactly what you want. I have yet to exchange an item from a dissatisfied customer and I am confident you will be completely satisfied with your purchase.
Glassware & Ukuleles
Copyright © 2020 Lemon Tree Workshop  All Rights Reserved. Hand Painted by Brenda Dee Cook