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Frequently Asked Questions
How do I take care of the glass?
Please treat your glassware as you would fine china and hand wash only.
All of my products are meticulously hand painted to order. Painted glassware
& ceramics are heat treated for durability. Gentle hand washing with non-
abrasive cleaners will keep your pieces beautiful for years to come.
Where does LTW ship from?
I currently ship to USA, Canada, Australia and the UK but contact me and I will
make special provisions for you.
Do you have gift certificates?
Do you need a gift, but aren't sure what to get? Everyone loves a gift
certificate! I can create one just for you.
What kind of paint do you use?
I use American made glass enamel paints.
Can I just tell you what I want?
Yes. I have decades of professional design and illustration experience to be
able to take your idea and run with it. It’s like trusting your hair stylist. On
occasion, I will create a sketch for your approval.
How do I order?
The easist way to order is through my Etsy shop. There you’ll find hundreds
of original pieces to inspire you, or you can message me via Etsy or this site
and we can create whatever you like together.
Special pricing is available for large orders depending on quantity and design.
Please contact me if you need larger orders for weddings and/or special
I insure all shipments for the value they were purchased. If you receive a
damaged package you will need to take a picture of the contents and send
them to me ASAP so I can file a claim. I will immediately expedite another
shipment to you. If a package arrives with noticeable damage to the exterior
of the box, please take a picture of the box prior to opening it. This is an
extremely rare occurence, but unfortunately I cannot control how an item is
handled and therefore will do everything I can to make the situation right
should it occur.
Lemon Tree Workshop guarantees high standards for workmanship and
design. Your order is artfully customized to your specifications. Before orders
are shipped, I check each order for accuracy and quality.
I do not issue refunds. If you are unsure about an item, feel free to contact
me and request more images. If you receive an item and are truly
dissapointed with it, I will offer an exchange at the same value WITHIN 7 DAYS
OF PURCHASE (buyer is responsible for shipping charges). Personalized items
are not refundable and cannot be exchanged. I will complete personalized
orders and email you a picture prior to shipping. If there is anything you need
changed, I will do so at that time to ensure that you are receiving exactly what
you want. I have yet to exchange an item from a dissatisfied customer and I
am confident you will be completely satisfied with your purchase.